Privacy Policy

Raidiam Ltd ("Raidiam", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our websites, use our products, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws. Raidiam Ltd is registered in England and Wales. Our registered office is in London, United Kingdom. For data protection purposes, Raidiam Ltd is the data controller.

We may collect the following categories of personal data: • Contact information — name, email address, phone number, job title, and organisation name, provided when you contact us, request a demo, or fill in a form. • Account data — credentials and preferences associated with your use of Raidiam products (Connect, Assure, Auth, ORCA). • Technical data — IP address, browser type and version, time zone, operating system, and platform information collected automatically when you visit our websites. • Usage data — information about how you use our websites and products, including pages visited, features used, and interaction patterns. • Communication data — records of correspondence when you contact us by email, form submission, or other means. We do not collect special category personal data unless explicitly required and consented to.

We process your personal data for the following purposes: • To provide and operate our products and services. • To respond to enquiries, demo requests, and support requests. • To send you relevant information about our products, services, and events where you have consented or where we have a legitimate interest. • To improve our websites, products, and services. • To comply with legal and regulatory obligations. • To protect our rights, privacy, safety, or property.

We process your personal data on the following legal bases under UK GDPR: • Contract — where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. • Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services, marketing our products, and protecting our business, provided these interests are not overridden by your rights. • Consent — where you have given clear consent for us to process your personal data for a specific purpose. • Legal obligation — where processing is necessary to comply with a legal obligation.

We may share your personal data with: • Service providers — third-party companies that provide services on our behalf, such as cloud hosting (AWS), analytics, email delivery, and customer relationship management. These providers are contractually obligated to protect your data. • Professional advisers — lawyers, auditors, and insurers where necessary. • Regulatory authorities — where required by law or regulation. We do not sell your personal data to third parties.

Your personal data may be transferred to and processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place, including UK International Data Transfer Agreements, Standard Contractual Clauses, or transfers to countries with adequate data protection laws. Raidiam operates infrastructure across multiple regions. Customer platform data is processed in the region chosen by the customer, and does not leave that region without explicit agreement.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal data is no longer required, it is securely deleted or anonymised. Contact and enquiry data is typically retained for 24 months after last interaction. Customer account data is retained for the duration of the service agreement plus any legally required retention period.

Under UK GDPR, you have the following rights: • Right of access — to request a copy of the personal data we hold about you. • Right to rectification — to request correction of inaccurate or incomplete data. • Right to erasure — to request deletion of your personal data in certain circumstances. • Right to restrict processing — to request that we limit how we use your data. • Right to data portability — to request a copy of your data in a structured, machine-readable format. • Right to object — to object to processing based on legitimate interests or direct marketing. • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time. To exercise any of these rights, contact us at privacy@raidiam.com.

Our websites use cookies and similar technologies. For details on the cookies we use and how to manage them, please see our Cookie Policy at /cookies.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments. Raidiam holds ISO 27001 and SOC 2 Type II certifications.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "last updated" date.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at: Raidiam Ltd Email: privacy@raidiam.com Website: raidiam.com